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IT SUPPORT AND MAINTENANCE SERVICES

Keep Your Software Reliable with Expert IT Support.

Cut downtime, secure data, and ensure smooth performance through Prodgrade IT Support and Maintenance Services.

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it support and maintenance services

Our IT Support and Maintenance Services

Reliable systems help business. Old builds, missed updates, or slow response can cost sales and time. Our IT support and maintenance services focus on three things: prevent issues, respond fast, and improve steadily. With this approach, your platforms stay secure, current, and ready for real use.

Below is how our software maintenance and support services add value for clients of all sizes.

Preventive Maintenance

We keep trouble from growing by watching key health signs, applying updates on time, and reviewing logs for early warnings. Small fixes happen before users notice, which means fewer surprises and smoother days.

Corrective Maintenance

When something breaks, we chase the root cause, not just the symptom. Our engineers apply the fix, retest the flow, and note what changed. You get a short, clear record so everyone knows what happened and why it will not repeat.

Adaptive Maintenance

Systems change around you. New operating systems, database versions, and third party APIs appear all the time. We adjust your apps and integrations so they keep working as the environment moves forward.

Perfective Maintenance

Even healthy systems can improve. We tune slow queries, clean up noisy logs, and simplify screens that create support tickets. These small upgrades add up to faster response and happier users.

Application and Infrastructure Monitoring

We track apps, servers, databases, and networks for errors and slowdowns. Alerts go to people who can act, and we investigate before users feel the impact.

Security Patches and Updates

Unpatched software is a common risk. We schedule and apply security updates, firmware upgrades, and version bumps. Change windows are agreed in advance to avoid peak hours.

SLA Driven Support Models

Teams need clear response targets. We set service levels for first reply, first action, and full resolution. Each month you get a short scorecard that shows how we did against plan. Expectations stay clear, and results are easy to review.

IT Support and Maintenance Solutions You Can Build with Prodgrade

Support needs vary by product and stage. Some clients need a light plan with watch and alert. Others need full managed care with strict service levels. We shape software maintenance services to match your stack and your goals.

Web and Mobile Application Support

Your customer mobile apps should be fast and steady. We keep them up to date, fix issues, and watch the paths people use most, such as signing in and checkout.

Key Features:

  • Regular updates for frameworks and libraries
  • Checks across major browsers and devices
  • Monitoring for APIs and third party links
  • Query and index tuning for better speed
  • A ticket line that is open at all times

Cloud System Maintenance

Cloud gives reach and scale, but it still needs care. We watch usage, apply patches on schedule, and adjust capacity so cost and performance stay in step.

Key Features:

  • Support for AWS, Azure, and Google Cloud
  • Right sizing and auto scaling where it helps
  • Backup and restore drills with clear steps
  • Live dashboards with alert rules
  • Region settings that meet compliance needs

ERP and Enterprise Software Maintenance

When many teams rely on one system, small issues can slow everyone down. We keep integrations, roles, and reports in good shape, so daily work keeps moving.

Key Features:

  • Health checks across finance, HR, and operations
  • Routine access reviews and permission updates
  • Data quality checks and data reconciles
  • Tuning for heavy jobs and month end cycles
  • Audit ready records and evidence pack

SaaS Product Support

SaaS platforms face traffic spikes and frequent releases. We help you scale safely, keep tenant data separate, and release on a calm, regular cadence.

Key Features:

  • Monitoring and capacity plans for many tenants
  • Checks for billing and subscription flows
  • API reliability and contract tests
  • Usage analytics with clear thresholds
  • Recovery playbooks for traffic spikes

Ecommerce and Marketplace Maintenance

Sales depend on a smooth path from search to delivery. We maintain catalogs, payments, and partner links so orders move without delay.

Key Features:

  • Cart, checkout, and payment checks
  • Gateway updates and test cycles
  • Product feed and campaign support
  • Vendor and buyer portal monitoring
  • Order status and tracking validation

Fintech and Healthcare Support Solutions

Sensitive data needs careful handling. We align support with sector rules and the workflows your staff rely on.

Key Features:

  • Checks aligned with HIPAA and PCI DSS
  • Reviews of encryption and key management
  • Workflow support for clinical or financial paths
  • Accuracy checks for reports and statements
  • Verified logs and audit trails

Our IT Support and Maintenance Process

A simple path keeps work predictable and easy to review. As your software maintenance company, we follow the same core steps on every account and then tune them to your stack.

IT support and maintenance
Discovery and Assessment

We start with a simple review. What systems do you run, who uses them, and what hurts today. We map the setup, list risks, and agree on the first wins we should chase.

Next we set scope, response targets, contacts, and change windows. The plan shows how to reach us, how issues are ranked, and what you can expect at each step.

We set up monitors and alerts, define thresholds, and test that the right people are notified. Regular health checks, patch calendars, and small cleanups keep noise low and stability high.

Even with strong prevention, issues can occur. When they do, we move quickly. We find the root cause, apply the fix, and retest the path that was affected. Each incident is logged with timeline, actions, and takeaways, so your team sees what changed and why it will not repeat.

We schedule and apply patches, version updates, and firmware upgrades. Change windows are planned with you to avoid peak hours. After each update we verify key flows, review logs, and confirm performance is steady.

Support is more than break and fix. We track trends, compare usage to capacity, and suggest small changes that improve speed and reliability. Monthly reports show uptime, incidents, response times, and planned improvements, so the value stays visible.

Needs change as you grow. We adjust scope, update alert rules, and add checks as systems expand. Regular reviews align the service with business goals.

Technologies & Platforms We Use

Node.js

Python

PHP

Java

.NET

NestJS

Nest.js

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Express

JavaScript

Angular

React.js

HTML5

file_type_css

CSS3

Vue.js

file_type_typescript_official

TypeScript

MySQL

file_type_firebase

Firebase

MongoDB

PostgreSQL

SQL Server

Oracle

Django

laravel

Laravel

Spring

Next.js

NestJS

Nest.js

ExpressExpress.js wordmark in black express

Express

React Native

Flutter

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iOS

Android

AWS

Google Cloud

Azure

Power BI icon

Power BI

Salesforce

Zoho

Tableau

Generative AI

Machine Learning

Big Data

Data Intelligence

Blockchain

Artificial Intelligence

Industries We Serve

Healthcare

Building intelligent, AI-powered solutions for better healthcare delivery.

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Education

Transforming learning experiences through AI to support students and modern classrooms.

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Manufacturing

Powering next-gen manufacturing through AI-driven automation, safety, and industrial intelligence.

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Travel and Hospitality

Enhancing guest journeys through AI-driven personalization, smart bookings, and seamless service.

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Telecommunication

Streamlining telecom operations with AI for smarter networks, uptime, and customer support.

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Banking

Empowering banks with AI solutions for fraud detection, risk insights, and customer trust.

Explore more

Retail

Driving smarter retail with AI-powered tools for personalization, inventory, and customer loyalty.

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View All Industries

Case Studies

Subtle Reply

Enhance Engagement with Subtle Reply—Transforming conversations into meaningful connections through AI-driven responses.

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Hail Dent Pro

Hail Dent Pro provides innovative paintless dent repair, restoring your vehicle’s appearance without fillers or repainting. Our mobile service ensures quick, convenient repairs, helping maintain your car’s value!

Visit Website

Valdivia Home Team

More Than a Transaction—A Life-Changing Experience! Renowned globally for exceptional service, premier properties, and trusted expertise.

Visit Website

Supervise

Automated Supervision for Ultimate Productivity—Gain full visibility into your team’s app usage and performance.

Visit Website

Narrative Change Strategic Investment Framework

Shaping Stories, Shifting Minds: Using narrative change to drive equity and justice across media and culture.

Visit Website

What Makes Prodgrade a Top Choice

Selecting a partner is a big decision. You want a team that listens, explains options clearly, and delivers results that hold up over time. Here is how we work:

Industry Experience

We provide support in ecommerce, healthcare, education, media, real estate, and enterprise services. Each field has its own rules and approval steps. We design with those details in mind so progress is steady and rework is rare.

Skilled Support Engineers

Your account is handled by people who have run production systems at scale. They know how to read logs, trace errors, and guide safe changes. Clear notes and short updates keep everyone aligned.

Flexible Engagement Models

Needs differ. Choose a light plan for watch and alert, or a full managed program with strict service levels. We can expand coverage as your stack grows.

Transparent Process

You see the same information we do. Dashboards, ticket lists, and monthly reports make results easy to review. Wins and risks are discussed openly.

End to End Services

One team handles assessment, planning, monitoring, incident response, optimization, and reviews. Fewer handoffs mean faster action and fewer gaps.

Proactive Approach

We prevent issues through early alerts, patch plans, and capacity checks. Small fixes happen before they become outages. It is a calm way to keep systems healthy.

Reliable Long Term Partnership

Clients stay with us because the service is steady and the results are clear. As your software maintenance company, we focus on outcomes that matter to your business.

Connect with our expert IT Suppport Engineers and book a free consultation.

Schedule a Call

Get Started with Prodgrade's Support and Maintenance

Starting with Prodgrade is simple, strategic and success-focused. Here’s how we guide you through the process in just three steps:

Book a Free Consultation
Reach out via our contact form, and we’ll respond within a few hours to schedule a call. During this session, we’ll understand your vision, project goals, and key requirements.
Strategy and Proposal
We sign an NDA to protect your idea and follow up with a discovery session. After that, our experts prepare a detailed proposal including scope, timeline, architecture, and pricing.
Start Development
Once you approve the plan, we kick off development immediately. You’ll get a dedicated team, project tools, and sprint cycles to keep your vision moving efficiently.
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Frequently Asked Questions

What do your it support and maintenance services include?

We look after day-to-day health and long-term stability. That means monitoring, preventive checks, incident handling, security patches, version updates, performance tuning, and clear monthly reports. We also share practical recommendations, so small fixes turn into steady gains.

We keep onboarding short and clear. First, a kickoff call and an access checklist. Next, we review your systems, set alert thresholds, and agree on maintenance windows. We test backups, draft runbooks, and share a baseline health report. Once you approve, support goes live.

We catch issues early with alerts and trend reviews, schedule changes outside busy hours, and keep a rollback plan ready. If an incident happens, we try fast, fix the root cause, and follow up with a short post-incident note so the same problem does not return.

Response times are set in your SLA. Critical alerts are picked up within minutes, with regular updates until the fix ships. Lower-priority items are scheduled into agreed maintenance windows.

Yes. We cover web and mobile apps, APIs, databases, servers, networks, and cloud platforms. Seeing the full stack helps us find the real cause of a problem and resolve it faster.

Yes. We can use your ticketing, monitoring, and chat tools. If you prefer, we can set up a standard stack and hand you full access. In both cases, all accounts and data remain yours.

Security is part of daily work. We patch on schedule, run scans, review access, and verify encryption in transit and at rest. Logs are retained and checked. For regulated teams, we map controls to GDPR, HIPAA, or PCI and provide the audit evidence your reviewers need.

Yes. We maintain apps and infrastructure on AWS, Azure, and Google Cloud. We help with autoscaling, backups and recovery tests, cost visibility, and region settings that match local rules.

You do. Repositories, scripts, runbooks, and reports live in your organization’s accounts. We organize handovers so your team can operate without gaps.

Yes. We follow a simple handover plan:

  • Confirm access, gather docs, and review open tickets.
  • Audit backups, monitoring, and alert rules; fix quick gaps.
  • Shadow the current team for one release cycle.
  • Agree on SLAs and a cutover window.
  • Switch ownership in that window, with the old vendor on standby.
  • Run post-cutover checks and send a short report with any follow-ups.

We plan the change, test it in staging, and pick a quiet window. We take a backup, deploy, and watch logs and metrics. A rollback is ready if needed. Afterward we check key user paths and send a brief change note with results.

Price depends on scope, hours of coverage, number of systems, and SLA targets. After discovery we share a simple, line by line quote. You can start small and add coverage, new checks, or tighter SLAs as you grow. It is month to month and there is no tool lock in.

Medical Software Systems: Unlocking the Potential of Digital Healthcare

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Comprehensive Digital Solutions

We’re happy to answer any questions you may have and help you determine which of our services best fit your needs.

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  • Independent
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What happens next?
1

We Schedule a call at your convenience 

2

We do a discovery and consulting meeting 

3

We prepare a proposal 

Call us at: +1 (954) 802 4182
Email: coreitlogic.usa@gmail.com
Schedule a Free Consultation

Core IT Logic Transforms Ideas into Efficient Solutions all focused on Custom Software Development for the USA market.

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Email: coreitlogic.usa.com
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